Shipping Policy
Shipping Information
Please note, we are not responsible for undelivered claims. We ship to the address
provided in 'shipping address'. If the package is tracked as delivered and for any
reason you did not receive it, please contact the shipping carrier to file a claim.
Shipping Costs
For all orders shipping to one of the contiguous 48 United States. However, we do offer discounted rates through FedEx and USPS. You can
use the shipping rates calculator on the checkout page to see what your shipping cost
would be to any area outside of the contiguous 48 United States.
Shipping Times
Orders are processed and shipped Monday - Friday, 9 AM EST to 2 PM EST. Orders
placed after 2 PM on Friday will not be processed until the following Monday. All
orders will ship within 24 business hours of receipt. If you are placing an order before
2 PM EST, and would like to have it shipped the same day, please contact us and we will
do our best to ship the order the same day. If your order is time-sensitive, please select
the appropriate shipping method to ensure the delivery meets your schedule.
All standard United States shipping holidays apply. Please note that FedEx does not
deliver on Saturday or Sunday. Next day orders placed on Friday before 2 PM will be
delivered on Monday, not Saturday, as FedEx Express does not offer Saturday delivery. In
addition, orders sent FedEx ground will be delivered Tuesday - Saturday, as FedEx
Ground service does not make deliveries on Monday.
We typically ship Monday through Friday, except on Federal Holidays.
All times below are in business days, after package leaves our warehouse.
Contiguous 48 United States
o Standard Shipping: 3 to 5 business days
o USPS Priority: 2 to 3 business days
o FedEx Saver: 3 business days
o FedEx 2nd Day: 2 business days
o FedEx Next Day: 1 business day
Alaska, Hawaii & Puerto Rico
o Standard Shipping: 3 to 5 business days
o USPS Priority: 2 to 3 business days
International (times are subject to no delay at Customs)
o USPS First Class: 3 to 4 weeks
o USPS International Priority: 8 to 14 days
o USPS International Express: 5 to 7 days
o FedEx International Economy: 6 to 8 days
o FedEx International Priority: 3 to 5 days
Shipping Methods
United States
For domestic orders with standard shipping, we ship all packages either by FedEx or
USPS Priority Mail or USPS First Class. Delivery times range depending upon your
location. We also offer the option of selecting shipping and paying for quicker delivery
services.
International
For international orders with standard shipping, we ship all packages by either FedEx or
the United States Postal Service Airmail. Delivery times range depending upon your
location, and with no delay at the destinations' Customs. We also offer the option of
selecting shipping and paying for quicker delivery services.
Import duties, taxes and fees are paid by the recipient. Please check with your local
government regarding import restrictions and extra charges as you will responsible for
your order once it leaves the United States.
Because every country has different custom/duty regulations, it is impossible for us
determine the appropriate customs/duty cost to any given buyer during checkout. The
price that you see during checkout is the shipping price that is given to us by the shipping
carrier. Any additional charges/duties/fees are unbeknownst until the package arrives at
the terminal of the destination. As part of the final measure of purchasing an item
internationally, there are chances of additional duties/customs fees. This is not an expense
that is derived from us, rather from the destination customs regulations.
Questions?
If you have additional shipping questions, please feel free to email us at
susan@susanfieler.com or call us at (858) 395-8466.
Please note, we are not responsible for undelivered claims. We ship to the address
provided in 'shipping address'. If the package is tracked as delivered and for any
reason you did not receive it, please contact the shipping carrier to file a claim.
Shipping Costs
For all orders shipping to one of the contiguous 48 United States. However, we do offer discounted rates through FedEx and USPS. You can
use the shipping rates calculator on the checkout page to see what your shipping cost
would be to any area outside of the contiguous 48 United States.
Shipping Times
Orders are processed and shipped Monday - Friday, 9 AM EST to 2 PM EST. Orders
placed after 2 PM on Friday will not be processed until the following Monday. All
orders will ship within 24 business hours of receipt. If you are placing an order before
2 PM EST, and would like to have it shipped the same day, please contact us and we will
do our best to ship the order the same day. If your order is time-sensitive, please select
the appropriate shipping method to ensure the delivery meets your schedule.
All standard United States shipping holidays apply. Please note that FedEx does not
deliver on Saturday or Sunday. Next day orders placed on Friday before 2 PM will be
delivered on Monday, not Saturday, as FedEx Express does not offer Saturday delivery. In
addition, orders sent FedEx ground will be delivered Tuesday - Saturday, as FedEx
Ground service does not make deliveries on Monday.
We typically ship Monday through Friday, except on Federal Holidays.
All times below are in business days, after package leaves our warehouse.
Contiguous 48 United States
o Standard Shipping: 3 to 5 business days
o USPS Priority: 2 to 3 business days
o FedEx Saver: 3 business days
o FedEx 2nd Day: 2 business days
o FedEx Next Day: 1 business day
Alaska, Hawaii & Puerto Rico
o Standard Shipping: 3 to 5 business days
o USPS Priority: 2 to 3 business days
International (times are subject to no delay at Customs)
o USPS First Class: 3 to 4 weeks
o USPS International Priority: 8 to 14 days
o USPS International Express: 5 to 7 days
o FedEx International Economy: 6 to 8 days
o FedEx International Priority: 3 to 5 days
Shipping Methods
United States
For domestic orders with standard shipping, we ship all packages either by FedEx or
USPS Priority Mail or USPS First Class. Delivery times range depending upon your
location. We also offer the option of selecting shipping and paying for quicker delivery
services.
International
For international orders with standard shipping, we ship all packages by either FedEx or
the United States Postal Service Airmail. Delivery times range depending upon your
location, and with no delay at the destinations' Customs. We also offer the option of
selecting shipping and paying for quicker delivery services.
Import duties, taxes and fees are paid by the recipient. Please check with your local
government regarding import restrictions and extra charges as you will responsible for
your order once it leaves the United States.
Because every country has different custom/duty regulations, it is impossible for us
determine the appropriate customs/duty cost to any given buyer during checkout. The
price that you see during checkout is the shipping price that is given to us by the shipping
carrier. Any additional charges/duties/fees are unbeknownst until the package arrives at
the terminal of the destination. As part of the final measure of purchasing an item
internationally, there are chances of additional duties/customs fees. This is not an expense
that is derived from us, rather from the destination customs regulations.
Questions?
If you have additional shipping questions, please feel free to email us at
susan@susanfieler.com or call us at (858) 395-8466.